Client Feedback
These are just some of the actual comments made by Carter Bells' Clients. We value clients' comments as they help us to monitor the business and shape the way we do things. If we have acted for you and you would like to help us by providing your feedback you can do this by completing the online feedback form.
‘We were extremely pleased with the service we received.’ January 2012
‘The manner in which we were dealt with was excellent, with full explanation of all the information and requirements of what we were asking for.’ January 2012
‘All round excellence from Reception to legal advice. Would have no hesitation in recommending.’ December 2011
‘As usual the service provided was exceptional and, at times, much needed and appreciated.’ December 2011
‘I was very happy with the service I received, everyone was always polite and very helpful. Everything was completed with speed. Would use Carter Bells again.’ December 2011
‘Competent and well organised as usual. Thanks. December 2011
‘Very happy with the professional and helpful service that we received from our solicitor’ December 2011
‘I should say many thanks for the support and help I got from my solicitor.’ December 2011
‘All was very good – many thanks.’ December 2011
‘Very good. Thank you.’ December 2011
‘Very good in all areas plus Reception.’ November 2011
‘It is difficult to imagine how this process could have been better. Divorce can seldom be stress-free but I felt at all times that the advice that I was given was good and that I was in good hands. I am very grateful.’ November 2011
‘You made the whole ‘process’ painless. Thank you.’ November 2011
‘We have been very satisfied with the level of service provided by Carter Bells in this matter.’ October 2011
‘Professional and very thorough.’ October 2011
‘Absolutely brilliant! My solicitor was extremely efficient and responsive. No emails or phone message went unanswered (usually within 5 minutes). As a result, we had a super-fast, stress-free completion – Thank you!! October 2011
‘In my opinion the clarity of advice, speed of response and friendliness of all those involved at Carter Bells was excellent throughout the process and I am grateful for this.’ October 2011
‘I am 82 years of age and not nimble on my feet so I am grateful for the number of times I have been able to use the downstairs office. Also a very special THANK YOU to your receptionist for all the help given to me. She is a credit to your establishment. Thank you for all your help.’ October 2011
‘The ‘full house’ of ones above reflects our appreciation of an exceptional service. Thank you to our solicitor and all at Carter Bells.’ September 2011
‘Our solicitor was extremely helpful and prompt. I am not familiar with POA matters and so the help and advice given was most useful. Support staff were helpful also.’ September 2011
‘Just what I needed. Thank you. Would happily recommend you.’ September 2011
‘Working with my solicitor on our Wills couldn’t have gone better – particularly as we were very slow in getting things answered and dealt with. You were very gracious in allowing us the time. We will no doubt use you in future and recommend you to others. Thank you.’ September 2011
"Best Service we’ve had/Absolutely Clear/Very Helpful – From first telephone contact through to final execution and completion of contract, the service provided by your staff was ‘head and shoulders’ above other legal services we had attempted to engage in relation to our recent sale/purchase" September 2011
"I would like to say a big thank you for all your hard work in helping us with the LPA in respect of our grandmother. Thanks also for your patience in settling the bill. We are still working with Roland to evict the tenants and I am sure we will ask Carter Bells for a quotation for the conveyancing of the sale of her house." September 2011
"You inspired confidence and took over the anxiety about the changes." September 2011
"I was very impressed with help and advice I received and have talked to my friends about it. Thank you. " September 2011
"My solicitor excelled in all areas as above’. (all ‘1’ – very good)" September 2011
"We were very happy with the service. Our solicitor was friendly and efficient. …… We would recommend our solicitor and use her again in the future" September 2011
"My solicitor was very professional in his dealings with us and helpful and friendly. A credit to your organisation." August 2011
"Very grateful for your services. Thank you." August 2011
"Thank you for your help." August 2011
"Very professional approach. On hand at all times to answer queries. Gave confidence in dealing with affairs" August 2011
"We found our solicitor to have a good personality, he was very supportive and helpful. A pleasure to deal with." August 2011
"The category ‘ Excellent’ should be included in your performance assessment" July 2011
"I would like to say you have been very helpful with everything and also everyone else at your office. Thank you so much for all your help." July 2011
"Totally satisfied with the service" July 2011
"Excellent" July 2011
"My solicitor and his team provided a great service from start to finish. I would highly recommend Carter Bells. All objectives were achieved." July 2011
"Extremely helpful, especially as we had to change solicitor. We found our solicitor extremely approachable and responsible. We would recommend Carter Bells." July 2011
"Excellent professional service we have come to expect. Thank you." July 2011
"I am most grateful to both of my solicitors for their friendly advice and help at all times when needed." July 2011
"I received excellent service and everyone with whom I came into contact showed me great kindness and consideration." July 2011
"Our solicitor is first class in all areas – efficiency, tenacity, pragmatism, excellence of advice, whilst also being friendly and approachable. I don’t know how she does it! The only thing I would urge you to do is to lobby your professional body to ensure the same high standards are in place in all other solicitors – eg guaranteed time to reply." June 2011
“We were pleased with the level of service given to us throughout the sale of our mother’s house.” June 2011
"The level of service provided throughout has been nothing short of excellent and I would have absolutely no hesitation in recommending Carter Bells and especially my solicitor in the future. Many Thanks!" May 2011
"I am grateful for the candid advice I have received at every stage of the process. I have also been impressed with the regular communications which have kept me informed of progress." May 2011
"Excellent service – pragmatic and friendly. Thanks again." April 2011
"The only reason ‘approachability’ is ‘2’ is that in the very first instance I had to ring twice to make contact after no first call was made to me. Otherwise it would have been a ‘1’ – Excellent Service." April 2011
"Fantastic throughout – despite levels of stress getting a tad out of hand. Thank you." April 2011
"Thank you very much for your great help and support, your kindness and encouragement. I am very relieved to be able to know I will contact you whenever I need legal aid. Please thank my solicitor very much for me." April 2011
"Professional at all times and extremely efficient in difficult circumstances." April 2011
"An excellent result" March 2011
"My solicitor went above and beyond when assisting with our aunt’s case. I would not hesitate to use her services again, and have already recommended your company to family and friends. As a result of the fantastic service by my solicitor, I used your firm for the sale of my aunt’s house." March 2011
"Outside of building is very attractive, looks like somebody’s house. Atmosphere inside is calm and the Receptionist, in particular, was warm, friendly and extremely helpful. As I am a very anxious person, it was important to me to feel confident, and I did." February 2011
"The sale of the property was dealt with very well, my solicitor was always clear and precise on the phone or in person." February 2011
"Not having a computer or e-mail address, it was nice to know that my solicitor kept in contact by phone." February 2011
"Well done to our solicitor for a swift and easy transaction. Thank you so much to everyone for acting for us in this matter." February 2011
"We have used our solicitor (sporadically) for a number of years. We wouldn’t hesitate recommending her to others. She is as concise as she is candid – all done in a professional, personable and friendly manner. We think she’s fab!" February 2011