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CLIENT SATISFACTION SURVEY

Carter Bells LLP Solicitors is a medium-size law firm and a quality client experience is at the heart of everything we do. We aim to continually improve our service and, as a result, we are genuinely interested in your feedback. We hope have been more than satisfied with the service you received, but whether or not you are, we would like to know about it. Below are a few simple questions. Please answer them and feel free to add some additional comments in the space provided if there is something we have not covered.

Please answer the following:


1. After speaking to us;
(a) Did you feel that you understood the process? Yes No
(b) Was the advice we provided clear? Yes No
Comments:


2. Do you think your objectives were understood? Yes No
Comments:


3. Were you given clear advice as to your options before, during and after the matter?
Yes No
Comments:


4. Were you kept informed of funding options and costs? Yes No
Comments:


5. Were telephone calls dealt with adequately? Yes No
Comments:


6. Were emails dealt with adequately? Yes No
Comments:


7. Did you receive regular updated on the progress of your case? Yes No
Comments:


8. Did we meet your objectives? Yes No
Comments:


9. Did we provide the right level of support during your case? Yes No
Comments:


10. Having received your bill for legal fees and costs, do you think the service we offer is value for money?
Yes No
Comments:


11. Would you refer a friend or family memeber to us? Yes No
Comments:


12. How satisfied were you with overall service received?
Extremely satisfied Satisfied Not satisfied Unsure
Comments:


13. What could we do to improve the service you received from us?
Comments:


14. What other services would you like us to offer?
Comments:


15. Please use this space if you would like to add any comment or to supply a testimonial, indicating your
permission to include it in future promotions (Yes/No) Yes No
Comments:

Is there any other service in which we could be of help to you?
Please indicate below if you would like us to contact you.

Commercial services: Business law advice (start-up, contracts, terms & conditions, formation)
Collection of debts owed to you
Commercial conveyancing (offices/shops)
Commercial disputes and litigation

Personal services: Will writing/amendment
Administration of estates of deceased persons
Power of Attorney/management of the affairs of the elderly or vulnerable
Planning to avoid death duties/inheritance tax
Residential conveyancing
Leasehold enfranchisement